Frequently Asked Questions
While we strive to ensure that the process from signing up to making calls is as effortless as possible, we realize that questions may still arise. We have compiled a list of frequently asked questions with solutions to aid our customers.
Yepvoice Customers, can still use their mobile App abroad, provided that they have access to WiFI services or some type of internet services in their destination country.
Customers, can receive calls to their local US, Canada, UK or current local country phone number while traveling abroad without expensive international telephone charges. To do this, Yepvoice customers have to pre-plan and do the following before traveling abroad:
1. Update your current address in your Yepvoice Profile page.
2. Buy your current country local Yepvoice Virtual or DID phone Number.
3. Configure the Yepvoice Virtual Number to forward all incoming calls to your App or to your international phone number, if you already know this number.
4. If you don't know the international phone number, forward all calls to your App. You can come back and change this later, even while abroad.
5. Before powering down your phone at the Airport, forward all incoming calls to your local provider phone number to your Yepvoice Virtual or DID phone Number.
All incoming calls to your local provider phone number will now be forwarded, either to your Yepvoice App or to the number you configured; and you can configure up to two phone numbers, where Yepvoice can forward your calls to.
International Roaming usage and rates are based on advertised rates between the United States of America and the roaming destination country. Customers should check current rates periodically, as rates are subject to change without prior notification. All incoming call to customer's Local Number will be forwarded to the international number provided by customer in their profile.
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