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General Terms and Conditions


These general terms and conditions describe the rights and obligations of Yepvoice Inc, for all services and products on this website and/or through our authorized Yepvoice retail stores, its Customers concerning the delivery, performance and use of the Products and Services.

Please read these terms of use carefully before registering for any service or using our product, as this is a legal agreement between you and Yepvoice, and it governors your use of our website, App and the purchase and use of any of our services. If you do not agree with the terms and conditions of this agreement, please do not register for any service with us and do not use any of our products. Your use of any of our services or products indicates that you expressly agreed to these terms and conditions.

As a subscriber, Yepvoice customers can make calls through Yepvoice Local Phone Number in the visiting country, be it United States of America, United Kingdom, Australia, Israel, Denmark, Brazil, France, South Africa, or any other country that Yepvoice offers its services. Depending on mobile data service availability and subscription to Yepvoice relevant services; Customers can also receive calls on their APPs, or get their local Calls forwarded to them at their visiting country.

Yepvoice provides many category of services and billing will start for each service or plan as indicate on the service sign up page immediately. All services shall have the following features:

  • Each customer shall be provided with a User ID and a Password.
  • All plans/services shall be offered on a prepaid basis only.
  • All plans shall be activated upon first use.
  • All applicable rate shall be the prevailing rate at the time of activation or use by the customer
  • Rates and promotional offers are subject to change without prior notification.
By using any of our services, you further agree as follows:

International Roaming

International Roaming usgae and rates are based on advertised rates between the United States of America and the destination country. Customers should check current rates periodically, as rates are subject to change without prior notification. All incoming call to customer's Local Number will be forwarded to the international number provided by customer in their profile.


Calling Card

Our Calling Cards are online or virtual Pre-paid Calling Plan services. This Plan is designed in such a way that, there is no need for shipment. A physical card will not be shipped to you. Once you purchase your calling plan, your PIN number will be emailed to you and you can begin to use your Plan. You can also buy Calling Plans on behalf of your friends and relatives.

Upon Activation of your service, your Calling Plan become available for use on 24/7 basis. You can use your Calling Plan at any time or any day of the week. Yepvoice does not warrant that the Yepvoice service is completely error or interruption free nor does Yepvoice warrant any particular call connection being successful. Yepvoice is not responsible to dropped calls due to the user’s cellular telephone or area coverage by their cellular phone provider.

Yepvoice makes no representation or warranty express or implied including but not limited to any warranty of merchantability or fitness for a particular purpose or as to the quality of the calls. In no event will Yepvoice be liable for any indirect, special, incidental, or consequential losses or damages arising in any manner from the use of Yepvoice.

All sales are final and are Non Refundable, Non Transferable and Non-Exchangeable. Calling Cards or Plans has no cash value and may only be exchanged for replacement services, at the sole discretion of Yepvoice, and through its customer service.


No Refunds, All Sales Are Final

Due to the nature of the service offered by Yepvoice, all sales are final and Yepvoice will not be able to offer any refunds or reimbursement for purchase price of the service without cause. Should customer experience problems with that Calling Plan Service, they must first contact our Customer Service, and if the issue is with our service, we will attempt to resolve it. Yepvoice exclusively reserves the right to determine wheather a demand for refund is with or without cause.

Account Termination

Yepvoice reserves to right to terminate any account at any time and it determine in its sole discretion to have violate any of its terms, engages in illegal and unlawful activities or accounts that have remain dormant and not used for a period of 365 days.


Shipping

Yepvoice does not ship any item, all purchases and services are consummated online at www.yepvoice.com or through dialing our Access Number or through receiving other form of services as stipulated herein.


Rates

Yepvoice applicable Rates can be found by clicking on the RATES menu above. Yepvoice reserves the right to change rates without prior notice in response to the dynamics in the marketplace. Customer's services will be billed according to the applicable rates at the time of usage or consumption of the service and not the rates applicable at the time of the purchase of the service.


Billing and Payment of Billed Charges

The Customer is responsible for paying all charges posted to their Yepvoice account. Charges, including potential disputed amounts, must be paid by the date shown on the Yepvoice account invoice or statement. Yepvoice calculates all rates at one-minute increments, rounded up to the nearest minute, commencing upon the first use of any services being provided. Customer agrees that (a) it would be impractical to determine the exact amount of Yepvoice's damages if you fail to pay promptly, and (b) in the event of such failure, Customer shall pay Yepvoice the amount due plus liquidated damages of one and one-half percent (1.5%) per month (or any portion thereof) of any amount unpaid when due. Liquidated damages shall be eliminated or reduced to the extent permitted by applicable law. If Yepvoice accepts late or partial payments or payments marked "Paid in Full" or similar notations, it will not waive any of Yepvoice's rights hereunder nor will it constitute an accord or satisfaction.


Online Bill Payment or Auto Recharge

Should you elect an automated payment, either online or from a debit or credit card, you agree to authorize Yepvoice to charge any amounts payable by you in connection with your use of the Service automatically by that credit card or through electronic transfer from that account. Upon advance notice, we may suspend, restrict, or cancel your services and account, if you do not make payments for current or prior bills by the required due date.

Taxes, Duties and Use

Any applicable sales, use, excise, utility or other taxes, fees or charges imposed on Yepvoice as a result of providing the Service or a Device will be added to Customer's account when imposed or required by law.


Export Control Laws

The export and re-export of Materials of this website are controlled by the export laws and regulations of the United States, as they may be amended from time to time. Accordingly, you certify that you are aware of and will comply with all applicable export rules and regulations, including the responsibility to obtain a license for the export or re-export of the Materials to any destination requiring such a license. In addition, the Materials may not be exported or re-exported to Cuba, Iran, Iraq, Libya, Sudan, the Taliban-controlled regions of Afghanistan or to any other country to which the United States prohibits the export of goods, technology or services or to nationals of those countries, wherever located. Moreover, neither the Software nor Materials may be distributed to persons on the Table of Denial Orders, the Entity List, or the List of Specially Designated Nationals maintained by the U.S. government. By downloading the Software and/or Materials you are certifying that you are not a national of one of the above-listed countries or of any other country to which the United States embargoes goods, services or technology and that you are not a person on the Table of Denial Orders, the Entity List, or the List of Specially Designated Nationals.


Inappropriate Use and/or Conduct

is a cause for termination or breach of Agreements. Customer agrees to use the Service and/or Device for lawful purposes only. Customer shall not use, or allow any third (3rd) parties to use, the Service or the Device in any way that is unlawful, harmful, threatening, libelous, deceptive, fraudulent, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, discriminatory, or other objectionable material of any kind, including, without limitation, material that encourages unlawful conduct. If Yepvoice believes, at its sole discretion, that a customer has engaged in any of the foregoing conduct, Yepvoice reserves the right to (i) immediately suspend or terminate your Service; and/or (ii) forward the offensive materials, your communications with Yepvoice, and your identify and other personal information to the proper authorities for investigation and prosecution. The Customer consents to the forwarding of any such communications and information to these authorities or law enforcement. In the event of such termination, you will be responsible for the full month's charges to the end of the current term, including, without limitation, unbilled charges, plus a termination fee, if applicable, all of which will become immediately due and payable upon termination of your Service.


Inappropriate Content

You shall be solely liable for any and all liability that may arise out of the content transmitted by you or any person, whether authorized or unauthorized, using your Service or Device. You shall assure that the use of the Service and content comply at all times with all applicable laws, regulations and written and electronic instructions for use. Yepvoice reserves the right to terminate or suspend your Service and remove your content from the Service, if we determine, in our sole and absolute discretion, that such use or content does not conform to the requirements set forth in this Agreement or interferes with our ability to provide Services to you or others. Our action, or inaction, under this Section will not constitute any review or approval of your use or content.


CALEA Compliance

Be advised that should a request come from governmental or law enforcement agencies, with the authority to require Yepvoice to report information related to your services, or, should law enforcement request this information or access pursuant to CALEA or the Patriot Act, Yepvoice shall be obligated to cooperate and disclose this information in accord with the laws of the United States of America and the State of New Jersey.


Indemnification

The Customer agrees to indemnify, defend and hold Yepvoice, its officers, directors, employees, agents, shareholders, license, suppliers, business partners and any third party information providers to the Site, Services or Devices from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from Customer's use of any Services or Devices, including, without limitation, 911 Dialing, or any violation of this Agreement by Customer. The provisions of this paragraph are for the benefit of Yepvoice and its officers, directors, employees, agents, shareholders, licensors, suppliers, business partners and any third party information providers to the Site, Services or Materials. Each of these individuals or entities shall have the right to assert and enforce these provisions directly against Customer on its own behalf.


Trademarks

All corporate names, service marks, logos, trade names, trademarks, websites and domain names of Yepvoice (collectively "Marks") are and shall remain the exclusive property of Yepvoice and nothing in this agreement shall grant Customer or any Third party the license to use such Marks.


Copyrights

All Services found at this Website are protected under U.S. Copyright, or, by and through other intellectual property laws. Any commercial use of the Services Software, and Materials found on the Website is strictly prohibited, without the express, prior, written consent of Yepvoice. Any reproduction or redistribution of the Services and/or Materials not in accordance with the terms set forth herein is expressly prohibited by law, and may result in severe civil and criminal penalties.


Electronic Contract for Service

All Yepvoice services purchased on www.yepvoice.com are done by electronic format contract with these terms and conditions. Yepvoice shall make available your agreement in electronic format upon request. You may request access to these electronic records in either Adobe Acrobat (.Pdf format) or text formats. At all times, you retain the right to request and receive documents on paper upon request to Yepvoice by sending a message through its contact us page.


Dispute Resolution – Arbitration

Any dispute or claim between you, the Customer, and Yepvoice arising out of or relating to the service provided in connection with this Terms of Use or any services render by Yepvoice shall be resolved by arbitration (“Arbitration”).

The arbitrator’s decision shall be final and binding. You further agree that no arbitrator has the authority to award punitive or exemplary damages. Judgment on the award rendered by the arbitrators may be entered in any court having jurisdiction thereof. All claims shall be arbitrated individually and Customer will not bring, or join any class action of any kind in court or in arbitration or seek to consolidate or bring previously consolidated claims in Arbitration. You further acknowledge that, the arbitration clause constitutes a waiver of any right to a jury trial.


Dispute Resolution – Governing Law

The Agreement and the relationship between you and Yepvoice shall be governed by the laws of the state of New Jersey without regard to its conflict of law provisions. To the extent court action is initiated to enforce an arbitration award or for any other reason consistent with the Arbitration provision herein, you and Yepvoice agree to submit to the personal and exclusive jurisdiction of the courts located within the state of New Jersey and waive any objection as to venue or inconvenient forum.

The failure of Yepvoice to exercise or enforce any right or provision of this Terms of Use shall not constitute a waiver of such right or provision. If any provision of this Terms of Use is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of this Terms of Use remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Yepvoice services, this Terms of Use must be filed within one (1) year after such claim or cause of action arose or be forever barred.

You may mail your concerns to us at:

Contact Information

Yepvoice Inc,

370 Pleasantview Avenue,

STE#2-120,Hackensack NJ 07601 US

Tel: +1(855)315-7590

SMS: +1(201)231-7055

Email: customercare@yepvoice.com

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